Privacy Policy
Last updated: January 2025
At Lensi, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our crowdsourced price intelligence platform.
1. Information We Collect
1.1 Information You Provide
- Account information (name, email, password)
- Profile details (location, preferences)
- Price submissions (product details, prices, vendor information)
- Receipt images you upload
- Communications with us (support messages, feedback)
1.2 Automatically Collected Information
- Device information (browser type, operating system)
- Usage data (pages viewed, features used, time spent)
- IP address and general location data
- Cookies and similar tracking technologies
1.3 Information from Third Parties
- Authentication providers (if you sign in with third-party accounts)
- Analytics services to understand platform usage
2. How We Use Your Information
We use the collected information to:
- Provide and maintain the Lensi platform
- Process and verify price submissions
- Calculate and maintain trust scores
- Aggregate price data for public display
- Improve our services and develop new features
- Communicate with you about your account and platform updates
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Receipt Image Processing
When you upload receipt images:
- Images are processed using OCR technology to extract price information
- Personal information (names, ID numbers, partial card numbers) is automatically redacted
- Images are securely stored in encrypted storage
- Images are used only for verification purposes and are not publicly displayed
- You can delete your receipt images at any time from your profile
4. How We Share Your Information
We do not sell your personal information. We may share your information:
4.1 Public Information
- Aggregated price data (without personal identifiers)
- Your username associated with submissions (if you choose to make it public)
4.2 Service Providers
- Cloud hosting and storage providers
- Email service providers
- Analytics providers
- Payment processors (for vendor accounts)
4.3 Legal Requirements
We may disclose information when required by law or to protect our rights and safety.
5. Data Security
We implement security measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication and password hashing
- Regular security audits and updates
- Access controls and monitoring
- Secure cloud infrastructure
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and associated data
- Data Portability: Receive your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Object: Object to certain processing of your data
To exercise these rights, contact us at privacy@lensi.co.ke
7. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Understand how you use our platform
- Improve platform performance
You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.
8. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Maintain aggregated price data quality
- Comply with legal obligations
- Resolve disputes
When you delete your account, we remove your personal information but may retain anonymized data for analytical purposes.
9. Children's Privacy
Lensi is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of Lensi after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
Email: privacy@lensi.co.ke
Location: Nairobi, Kenya